Our Policy

CareUK Ltd registered in England and Wales (company number 07195400). Registered Office, 145/147 Hatfield Road, St. Albans, Hertfordshire, AL1 4JY. CareUK Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 690199. Licenced by the Information Commissioners Office (registration number Z2350000).

CareUK Ltd is fully aware how important your privacy and data protection is, we have there implemented various measures to ensure that your personal data collected under the Care UK brand is processed and maintained in line with accepted guidelines of the Data Protection Act 1998. CareUK Ltd reserve the right to update this privacy policy on occasion. If this occurs then we will publish the revised policy on this website.

  1. Collecting Information

    We may collect Personal Data about you from a number of sources, including the following:

    1. From you when you agree to take a service or product from us, or from one of our lenders, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
    2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
    3. From documents that are available to the public, such as the electoral register.
  2. Using Your Personal Information
    1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
      1. To help us to identify you when you contact us.
      2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
      3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
      4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
      5. To help to prevent and detect fraud or loss.
      6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
      7. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
      8. We, or one of our lenders, may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
    2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
    3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
      1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
      2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
      3. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.
    4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.
    5. In connection with any transaction which we enter into with you:
      1. We, and other companies in our group, or our lenders, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
      2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
      3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at CareUK Limited, 145/147 Hatfield Road, St. Albans, Hertfordshire, AL1 4JY.
  3. Cookies

    When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

    See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

    Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.

    Multiple cookies may be found in a single file depending on which browser you use.

    The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at CareUK Limited, 145/147 Hatfield Road, St. Albans, Hertfordshire, AL1 4JY, or email us at info@careukltd.co.uk

    By using this website, you agree that we can place these types of cookies on your device.

  4. The internet
    1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
      Please remember that communications over the internet, such as emails messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
  5. Transfers

    It may sometimes be necessary to transfer personal information overseas. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of the data protection act.